Player Services Cage Assistant Manager

Responsibilities

• Provides guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Supports compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Reports to guest inquiries and reports issues to Manager for guest recovery.
• Assists in preparing/review of currency transactions reports.
• Verifies vault accountability at end of shift.
• Assists with verification of credit line availability.
• Assists with review of multiple transactions logs for accuracy.
• Responsible for verification of main bank and window cashier drawers.

Requirements

• Must be at least 18 years of age.
• High school diploma/GED; or one to two years customer service-related experience, or equivalent combination of education and experience.
• Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Must be flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).
• Must be willing to work at multiple casino locations.

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.