Player Services Cage Assistant Manager

About the role

Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state, and federal laws as well as company internal controls and department policies.

• Maintains thorough knowledge of player tracking system, internal controls, and policies/procedures and makes suggestions for improvement.
• Responsible for coaching, counseling, and developing subordinates to their fullest potential.
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks.
• Communicates pertinent information to staff in a timely fashion.
• Runs reports and verifies information for patron credit line requests in accordance with the directive of HCPN Credit Committee and PGCB regulations.
• Ensures scheduling is commensurate with business levels and within budget.
• Responds to guest inquiries while monitoring and applying service recovery within authority levels.
• Delegates work responsibilities and provides follow-up and direction when necessary.
• Develops and maintains a good rapport with other departments and with external guests.
• Rewards, recognizes, coaches, and counsels department employees.

Requirements

• High School Diploma / GED; or one to two years of customer service-related experience, or equivalent combination of education and experience.
• One to two years of supervisory experience in a cash-handling environment preferred.
• Knowledge of Title 31 Regulations preferred.
• Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies, and community members.
• Must have the ability to perform basic math skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Intermediate computer knowledge; MS Office and POS; Casino Operations Software, Excel Spreadsheets.

Physical Demands

• Walking 40% of the time.
• Sitting 15% of the time.
• Standing 40% of the time.
• Bending and lifting 5% of the time.
• Lifting/moving a maximum of 50 lbs.
• Ability to see 20/20, color, and/or peripherally.

Work Environment

• This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
• Moderate noise level.

Benefits

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to the local policy and increases with the length of employment.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.