PLAYER SERVICES ASSISTANT SHIFT MANAGER

About the role

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast‑paced industry, working with a diverse set of coworkers who are enthusiastic about helping people find and enjoy more fun. The company supports career growth and provides the resources you need to expand your possibilities. PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across 43 North American destinations, online sports betting, and iCasino, and is committed to diversity and sustainability.

Responsibilities

• Safeguard company assets.
• Oversee the entire Casino Services operation, including payroll, cost control, cashier scheduling, and compliance with internal controls, state, and federal regulations.
• Maintain a high level of guest service in all duties performed.
• Maintain the strictest confidence of any confidential information disclosed by any Cactus Petes entity.
• Adhere to department and property policies and procedures regarding guest service standards.
• Coach, monitor, and develop team members for improved performance.
• Issue timely performance evaluations for subordinates and provide guidelines and resources to achieve goals.
• Responsible for the movement and protection of company funds.
• Maintain communication with all departments, team members, and guests to ensure positive experiences.
• Schedule staff based on business demand.
• Oversee credit and collection functions of Casino Services.
• Maintain a high level of personal integrity and moral conduct free of questionable association.
• Maintain a neat, clean, and professional appearance.
• Perform duties in any functional area of the Casino Services department as needed.
• Provide leadership and consistent positive counseling to all Casino Services team members.
• Contribute positively to the development of Casino Services team members and the department as a whole.
• Implement and maintain working knowledge of the Cactus Petes System of Internal Controls and Federal Currency Transaction Reporting Laws as they pertain to casinos.

Requirements

• Prior cash‑handling experience (required).
• Prior experience with computers (required).
• Experience with POS, data entry, Microsoft programs, Windows, and the internet (preferred).
• Ability to read, write, and understand English.
• Ability to perform basic arithmetic (add, subtract, multiply, divide) with whole numbers and decimals.
• High School Diploma or GED (required).
• Associate’s degree in Business, Finance, Hospitality, or a related field (preferred).
• Minimum of two (2) years of casino experience.
• Minimum of one (1) year in the casino cage, Casino Services, or Player’s Club.
• Minimum of one (1) year of supervisory experience.

Benefits

• Competitive Total Rewards package.
• Wellness programs supporting financial, physical, and mental well‑being.
• Day‑one medical coverage.
• 401(k) matching.
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.
• $1,000 sign‑on bonus (not valid for former Cactus Petes team members or current team members).

Pay

Starting at $55,000.

Schedule

Swing Shift or Graveyard.