PLAYER SERVICES ASSISTANT MANAGER

Responsibilities

• Supervise staff and manage daily operations of a designated shift.
• Support, administer, and manage operational goals, monitor performance and profit objectives.
• Create effective and efficient schedules, manage labor costs, meet staffing objectives, and ensure guest satisfaction.
• Assist in conducting investigations into variances, violations of internal controls, and reporting violations.
• Achieve budget objectives, provide recommendations, and ensure compliance with departmental budget initiatives.
• Support, promote, and demonstrate superior customer service in accordance with department and company standards.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Secure the integrity of all assets and oversee balancing of all cage banks.
• Promote a positive environment for all guests and team members.
• Acquire new players through the Marquee Rewards card program and special benefits of card membership.
• Manage operation supply inventory.
• Ensure team members have the tools needed to do their jobs efficiently.
• Respond to guest inquiries while monitoring and applying service recovery within authorized levels.
• Prepare/review currency transactions reports.
• Approve credit line availability.
• Review multiple transactions logs for accuracy.
• Maintain strict confidentiality in all departmental and company matters.
• Manage staff development and training programs.
• Evaluate team members within department and deliver constructive feedback.
• Recommend staffing (interviewing and hiring), scheduling, and reward and recognition programs.
• Manage work procedures and expedite workflow.
• Provide recommendation for employee performance (disciplining, coaching, and counseling).

Qualifications

• At least 21 years of age.
• Associate’s degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.
• Proficient in computer knowledge, including keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.