Player's Club Representative

Position Summary

This position is responsible for creating and updating Momentum accounts within the gaming operating system while providing superior customer service for all our guests.

Primary Duties and Responsibilities

• Responsible for collecting and entering data into the gaming operating system (ACSC/FPR) to create new guest accounts in accordance with company and departmental procedures
• Re-issues Momentum cards and provides promotional information upon request
• Interacts with and provides information to all guests at the Players Club booths and promotional kiosks
• Maintains and respects confidentiality of marketing programs, guest information and databases
• Adds Free Slot Play to guest accounts per departmental procedures

Secondary Duties and Responsibilities

• Works alongside the various Marketing department to provide excellent guest service
• Maintains a clean and well stocked work area
• Affords assistance to the Player’s Club Manager and Shift Managers, as needed

Minimum Education and Qualifications

• High School Diploma or equivalent
• Must be able to communicate effectively in English
• Previous customer service experience
• Basic computer and typing skills

Competencies

• Knowledge of the player tracking system and how to interpret gaming data screens
• Knowledge and awareness of all promotions and property attributes
• Training Requirements: Knowledge of ACSC, GHS, Motorcoach, Halo and FPR applications
• Knowledge of department policies and procedures
• Navigation of informational screens such as SharePoint and the mohegansun.com web page

Physical Demands and Work Environment

• Must be able to tolerate a smoking environment with loud background noise and dim lighting
• Must be able to stand for extended periods of time with light lifting
• Must be able to work various shifts and flexible hours