Representative, Players Club

Primary Job Duties

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Enroll new members into the Player’s Club program and assist with account setup and verification.
• Respond to guest inquiries regarding point balances, tier status, offers, and redemption procedures.
• Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
• Resolve guest issues and concerns with professionalism and urgency, escalating when necessary.
• Maintain accurate records and ensure data integrity when processing member transactions.
• Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
• Uphold confidentiality and compliance with all gaming regulations and company policies.
• Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.

Qualifications

• Strong interpersonal and communication skills with a passion for guest service.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Able to work varied shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Previous experience in a casino, hospitality, or customer service role.
• Familiarity with gaming regulations and loyalty program operations.
• Experience working in a luxury resort or casino environment.

Minimum Education And Experience

• A high school diploma or equivalent required.
• Minimum 1–2 years of customer service experience in a guest-facing role.

Physical Demands

• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas

• We believe that every member of our team is an ambassador and is essential to the success of our company.
• We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.