Player Development Manager

About the role

This position is responsible for managing, overseeing, and executing all aspects of Player Development while exhibiting a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy, and Positivity).

Responsibilities

• Develop and manage the budgeting process and overall strategic plan for Player Development.
• Direct in-house VIP players strategy.
• Plan VIP events from start to finish according to requirements, target audience, and objectives.
• Identify and oversee Casino Host individual and team goals on an annual and quarterly basis.
• Supervise, manage, and schedule Casino Hosts.
• Provide financial analysis on all VIP-related events or promotions as well as Player Development performance as it relates to property-wide budget and initiatives.
• Track and analyze VIP marketing (hosted players) database to monitor Player Development activities and forecast future performance of events, adjusting plans accordingly.
• Work with Casino and Resort Marketing Leadership to develop and execute tactical marketing plans in support of property initiatives.
• Design and oversee VIP customer arrival and departure experience.
• Support Executive Director of Casino Marketing and property executive leadership.
• Collaborate with and support property leadership.
• Hire, develop, evaluate, coach, and counsel Player Development team members, ensuring they receive training, support, and adequate guidance and resources.
• Communicate marketing and property leadership objectives and updates to team members.
• Ensure growth of gaming revenues by building relationships with guests and representatives while utilizing marketing techniques that encourage play consolidation and trip visitation.
• Work with casino operations on programming for hosted players.
• Ensure compliance with policies, procedures, gaming regulations, and internal controls.
• Maintain relationships with VIP guests through personal contact both in-person and remotely.
• Maintain communication with vendors to ensure signed contracts, payments, timelines, and other pertinent information are handled in a timely manner.
• Represent the marketing department positively to any outside individuals.
• Perform and/or learn all aspects of Player Development and Casino Marketing that may or may not be included in this job description.
• Other duties and responsibilities as needed.

Supervisory Responsibilities

• Player Development team.

Requirements

• Full knowledge of all areas of casino operations, casino marketing, and hospitality in a resort setting.
• Ability to prioritize and work on several projects simultaneously.
• Command of various software programs, including Microsoft Office (Word, Excel, PowerPoint).
• Understanding and ability to troubleshoot customer and team member disputes as they relate to this role.
• Strong communication and listening skills, including excellent speaking, reading, and writing abilities.
• Ability to communicate with and understand technical terminology used in casino and resort environments.
• Ability to review and comprehend all necessary documentation, contracts, financials, and reporting.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Minimum age requirement is 21.
• This position requires a gaming license by the Nevada Gaming Control Board.

Qualifications

• Minimum of three years in a casino marketing or operations management position.
• Basic math skills.
• Must be able to speak and understand English.

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping and reaching.

Work Environment

• Work performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Regular exposure to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile, mats, carpet, or cement.

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.