Player Development Coordinator

Position Summary

Under direct supervision of the Events Manager, will assist the Player Development Department with the coordination of activities.

Essential Duties & Responsibilities

• Responsible of all administrative components of Player Development.
• Responsible for working on the main desk while on shift, attending daily to Very Important Person (VIP) guests regarding complimentaries.
• Assists with tracking systems updates and records retention.
• Assists with the coordination of promotions, events, and activities.
• Assists with all activities developed for attraction and retention of VIP players.
• Coordinates Player Development activities in a timely manner such as dinner/hotel reservations, VIP event attendance, concert requests.
• Maintains integrity and updates of current player accounts.
• Maintains good communication with team members and maintains a positive and professional work environment.
• Develops internal and external communication channels and systems.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Minimum Qualifications

Associates Degree plus two (2) years administrative experience; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Inventory control systems experience preferred; gaming experience preferred. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license.

Knowledge, Abilities, Skills, and Certifications

• Knowledge of guest service standards and procedures.
• Knowledge of records management and basic accounting procedures.
• Must have professional appearance and demeanor.
• Ability to develop and maintain recordkeeping systems and procedures.
• Ability to communicate effectively in the English language verbally.
• Ability to demonstrate outstanding guest service at all times.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to foster a cooperative work environment.
• Ability to read, and write clearly in basic English.
• Ability to maintain confidentiality.
• Ability to handle multiple tasks and meet deadlines.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse community.
• Skill in operating business computers and office machines, including word-processing, spreadsheets, database software programs, inventory control systems, Point of Sale (POS) system and e-mail.

Physical Demands

• Regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently required to walk, climb and balance.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

• Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level.
• Evenings, graveyards, holidays and/or weekend work may be required.
• Extended hours and irregular shifts may be required.

This response is AI-generated, for reference only.