Playcenter Attendant

Nature and Scope

Under the direction of the Youth Development Director, the Playcenter Attendant will provide care, lead activities, and ensure the safety of children between the ages of three months and twelve years. This position must perform duties in accordance with the policies, goals, mission, values and objectives established by the Metropolitan Atlanta YMCA, Branch Strategic Plan, Safety Protocols Including COVID-19, and Play Center Guidelines and Non-Negotiables. Emphasis will be placed on child safety, youth development, and high member engagement.

Minimum Requirements

• Must be at least 16 years of age and have experience working with youth in a structured setting.
• Complete all required trainings prior to start; must obtain CPR certification within the first 30 days of employment.
• A working knowledge of computers including MS Word and MS Excel is preferred.
• Exemplify YMCA ideals, character values, leadership qualities.
• Excellent interpersonal, written and verbal communication skills.
• Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
• Ability to supervise and interact with children in a professional and caring way.
• Strong customer service skills and personal commitment to service and hospitality.
• Be able to provide sound, caring and positive leadership for children.
• Willingness and ability to engage and interact in a positive manner with infants, toddlers and school-aged children as well as effectively communicate with their guardians.
• Willingness and ability to care for the hygiene needs of infants and toddlers, including changing diapers, wiping noses, etc.
• Willingness to implement all Association and Branch Safety Protocols, including those related to COVID-19.
• Willingness to learn and implement specific, branch based activities such as rock climbing, archery, arts and crafts, enrichment, etc.

Ongoing Responsibilities

• Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
• Maintains privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
• Adhere to, and implement, all policies and procedures listed in the training manual.
• Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
• Aid in the annual branch Why it Matters Campaign. Achieve individual and team goals as related to the campaign.
• Attend all staff meetings and trainings, as required.
• Consistent display of the core values of honesty, respect, caring, and responsibility when dealing with members, volunteers, and staff.
• Stay educated and updated on current issues regarding all YMCA programs and events.
• Maintain safe environment at all times.
• Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
• Ensure that toys are cleaned and sanitized daily.
• Absorb and report to the supervisor any difficult or unusual situations.
• Report all equipment and maintenance needs to the membership director immediately.
• Implement value add membership activities such as parents night out, climbing wall, archery, etc.
• Maintain any activity based training requirements.

Additional Duties Based on Branch Needs

• Act as a positive role model while providing consistency in leadership and guidance.
• Show consistent support towards other staff members and respect of personal property.
• Build and maintain enthusiasm in members and coworkers.
• Report all issues to the Supervisor or Site Manager.
• Maintain all equipment used for program in good working order.
• Report to the Director any difficult or unusual situations.
• Share problems with the Director so they can be solved.
• Lead or perform value add membership activities such as parents night out, climbing wall, kids clubs, etc.

Ergonomic Requirements

• Bending, stooping, standing, sitting, lifting up to thirty pounds, seeing, hearing, keyboard input, ability to change diapers.

YMCA Leadership Competencies (Leader)

• Relationships
• Communication
• Inclusion
• Innovation
• Quality Results

EFFECT ON END RESULT

This position has a primary impact on the overall effectiveness of membership experience and success of family programs. This effectiveness can be measured by:

• The perceived quality of programs and services by the members and the community based on verbal feedback.
• Branches monthly retention goals achieved.
• Parents and children are satisfied with quality of care provided by YMCA Play Center Staff.
• The YMCA Play Center is viewed by parents as a positive experience in the lives of their children, and a valuable part of their membership.