PlayBook Supervisor

About the role

This position supervises the day-to-day operations of the Food & Beverage department at Rosie’s Gaming Emporium – Richmond.

Responsibilities

• Provides guest service training and departmental orientation for new Team Members.
• Works with manager to provide on-going training for all Team Members.
• Maintains oversight of day-to-day activities of the department(s) as per company policies.
• Reviews work activities of subordinate Team Members to ensure adherence to established standards.
• Affords direction to all Food & Beverage staff.
• Coordinates with other food & beverage supervisors and managers on scheduling, ordering, and par levels.
• Delegates duties and responsibilities to food & beverage personnel based on operational needs.
• Ensures dining room is set up and ready for service.
• Assists with set-up and breakdown for private events.
• Acts as a liaison with external agencies and/or company leadership as needed.
• Performs other related duties as assigned.

Requirements

• Demonstrated leadership skills.
• Excellent verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Strong and accurate money handling skills.
• Ability to work under stress in a fast-paced environment.
• Digital literacy in computer programs relating to the food & beverage department.

Qualifications

• High school diploma or equivalent.
• Three to five years of progressive experience in a food and beverage environment preferred.
• Must obtain and maintain Serv-Safe certification.
• Must obtain and maintain a valid racing license.

Physical Requirements & Working Conditions

• Stand for the duration of the shift.
• Sit or stand frequently.
• Reach with hands and arms.
• Climb or balance.
• Bend, stoop, kneel, crouch, or crawl.
• Talk or hear.
• Lift up to 50 pounds.
• Work long hours, including nights, weekends, and holidays.
• Work in environments varying in levels of crowds, noise, flashing lights, and smoke.