Play! Product Operations Manager, Portfolio Execution

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

About the role

As the Product Operations Manager, Portfolio Execution, you serve as the central coordination hub for the embedded Product Operations team. You will oversee the full portfolio of programs across all geographic regions and domains, acting as the primary touchpoint between the regional/domain Program Managers, Supply Chain, Content Management/Creation, and cross-functional leadership. You ensure alignment across portfolio-level strategy, process improvement, change management, and ensure delivery consistency across physical and digital products and player experiences with our internal partners.

FLSA Classification (US Only): Exempt
People Manager: No

Responsibilities

• Act as the central coordination point across all embedded Product Operations Managers, ensuring seamless information flow, dependency management, and prioritization.
• Provide visibility to future plans but be responsible for the synchronized activities to complete active and approved "book of work" (portfolio).
• Own the end-to-end portfolio view — including roadmap integration, resource allocation, risk aggregation, and executive reporting.
• Partner closely with Product & Supply, Content Management & Creation teams to align operational execution with program needs.
• Facilitate portfolio governance meetings and work with existing PMs to ensure there are sufficient cross-domain reviews.
• Identify synergies, eliminate redundancies, and drive standardization of best practices across regions and domains.
• Facilitate scrum of scrums with cross-functional leads to ensure successful execution of work: on time, to specifications, with a high level of accuracy and efficiency.
• Outline tasks involved in projects and delegate accordingly to appropriate teams and PMs.
• Conduct or ensure risk assessments are executed; report identified risks to management; provide recommendations for mitigation of risk.
• Address questions, concerns, and/or complaints throughout the project.
• Act as a liaison between company, customers, and vendors.
• Communicate and collaborate with various teams to provide training and information to impacted parties.
• Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.

Requirements

• Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Proficiency in Microsoft Office Suite.

How You’ll Be Successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

Benefits

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

Pay

For this role, new hires generally start between $95,638 - $127,250 per year. The full range is $95,638 - $172,256 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.