Platform Supervisor

About the role

Report to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. Lead, guide, and direct dock employees by setting targets, monitoring performance, providing coaching, counseling, and development. Accountable for managing an efficient, clean, and safe Less-Than-Truckload (L2L) operation, including dock planning and setup schedules. Enforce understanding and compliance with all Company policies and procedures, safety rules, and government regulations.

Involved in and make recommendations during the hiring and termination processes. Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager. Responsible for meeting all assigned KPIs and daily utilization of all Company enhancement tools and processes. Review and revise schedules to increase efficiencies and lower costs. Responsible for equipment assignment and movement (trailers and tractors) in collaboration with other supervisors/management. Oversee proper communication with customers via phone, fax, or email and ensure all dock-related paperwork is handled timely and correctly by employees. Regular attendance is required.

This is not an all-inclusive list of job requirements and/or duties. Operational, safety, and other needs may require the employee to perform additional duties as assigned. Employees are expected to perform any and all such duties.

Responsibilities

• Lead and direct dock employees, including setting performance targets and providing coaching and development.
• Manage an efficient, clean, and safe L2L operation, including dock planning and setup schedules.
• Enforce compliance with Company policies, safety rules, and government regulations.
• Participate in hiring and termination processes, providing recommendations.
• Execute assigned portions of the Service Center Business plan.
• Meet all assigned KPIs and utilize Company enhancement tools and processes daily.
• Review and revise schedules to improve efficiency and reduce costs.
• Oversee equipment assignment and movement (trailers and tractors) in collaboration with other supervisors.
• Ensure proper communication with customers via phone, fax, or email.
• Manage all dock-related paperwork to ensure timely and accurate handling.

Requirements

• High School Diploma or General Educational Degree (GED), or equivalent combination of education and experience. Bachelor’s Degree preferred.
• Thorough understanding of the trucking industry, including basic paperwork flow (preferred).
• Prior management, dispatch, and dock experience required.
• Knowledge of the local metropolitan area.
• Strong leadership skills, including hiring, coaching, counseling, training, mentoring, and terminating employees.
• Excellent team-building and interpersonal skills.
• Strong verbal, written, and listening communication skills.
• Excellent planning and organizational skills.
• Proficiency in computer skills (AS/400 and MS Office a plus).
• Strong work ethic and problem-solving skills.
• Willingness to work an average of 50 hours per week.
• Ability to work any shift, including nights and/or weekends, and in any weather condition.
• Capability to lift approximately 20 lbs. or more as required by job functions.
• Ability to comply with all company policies, rules, procedures, and Code of Conduct.
• Ability to interact well with others and work independently or in a team setting.
• Capability to work under tight time constraints in a high-volume environment with multiple priorities.
• Ability to read, interpret, and comply with written information such as safety rules, operations manuals, and maintenance instructions.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and a criminal history background check.
• Must be authorized to work in the United States.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to talk or hear.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequently required to sit and use hands to operate computers and other standard office equipment.
• Occasionally required to stand, walk, lift, twist, turn, and reach with hands and arms.
• Must be capable of lifting a minimum of 20 lbs., or more if required by job functions.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently exposed to work near moving mechanical parts and fumes or airborne particles.
• May be required to work in high or precarious places, with hazardous materials, and in various weather conditions.
• Noise level in the work environment ranges from quiet to loud, depending on job functions.

About the Company

Estes is the largest privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes delivers reliable freight solutions and exceptional service. With nearly a century of freight shipping expertise, Estes operates a robust fleet and a vast network of over 10,000 doors and 280 terminals. The company offers comprehensive transportation solutions, including Less Than Truckload (LTL), Volume LTL, Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile.

Estes is built on a family-inspired culture of integrity and trust, driving the way employees work. The company values a diverse workforce and is committed to overcoming challenges with courage, grit, and determination. Estes employs over 24,000 teammates who work together to deliver responsive freight solutions.