Platform Specialist - Cisco
Position Summary
Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met. Provides support to a team of sales (inside/outside) representatives. Works with sales management, sales reps and customer service to process customer orders and/or change orders. Verifies and reviews the accuracy of orders. Responsible for monitoring overall account activity for assigned group. Tracks data and creates reports regarding market conditions, sales results, team earnings, etc. May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory). Takes orders on self qualified leads when appropriate. Prepares product/license quotes as needed for pre-sales customers.
Requirements
- Two year college degree or equivalent experience and minimum 3 year experience in functional area.
- OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
Knowledge & Skills
- Knowledge of professional, effective communication techniques and customer care.
- Understanding of Ingram Micro programs, services, and products.
- Skilled in personal computing including Microsoft programs such as Outlook and Excel.
- Strong organizational skills.
- Able to work as a team member.
- Analyzes data to provide meaningful insights and trends.
- Able to prioritize and operate with urgency and results oriented.