Platform Solutions Engineer

About Aspira

Aspira has been the market-leading provider of software and services for over 40 years, helping public agencies protect natural and cultural resources while making them accessible to all. The platform supports campground reservations, hunting licenses, and more, enabling millions to discover, enjoy, and care for the outdoors. Aspira’s mission aligns with its client partners: to steward resources for future generations, create opportunities for outdoor enjoyment, and expand access. The company is transforming its technology and service model to provide agencies with streamlined tools, smarter automation, and better community connections.

Applicants must be legally authorized to work in the United States; visa sponsorship is not available. Candidates may undergo an identity verification check via Checkr, a third-party service provider, as part of the hiring process.

About the Role

We’re seeking a curious, analytical, and self-driven Platform Solutions Engineer to join the Enterprise Platforms team. This role focuses on solving business problems by connecting systems, automating processes, and designing scalable technical solutions across cloud platforms, contact center systems, and enterprise applications. You’ll tackle challenges involving AWS, Amazon Connect, ServiceNow, Jira, or unfamiliar systems, leveraging your ability to learn, investigate, and determine the best technical solutions for business requirements.

Responsibilities

• Design, build, and maintain integrations between enterprise applications using APIs, webhooks, middleware, and modern integration patterns.
• Develop and maintain serverless solutions on AWS, including planning and executing runtime upgrade and migration projects for deprecated services.
• Design and maintain Amazon Connect contact flows and routing logic across multiple markets and queues.
• Architect notification and messaging workflows for customer- and agent-facing use cases, such as availability alerts and status updates.
• Participate in the implementation and integration of new or existing enterprise platforms.
• Analyze existing workflows to identify automation and optimization opportunities, favoring reusable solutions over one-off fixes.
• Design and implement ServiceNow automations to enforce clean ticket lifecycle states, ITIL-aligned status transitions, and QA review processes.
• Design and implement AI-powered workflows and intelligent automation across business platforms, integrating AI services.
• Document architecture, workflows, and integration designs.
• Collaborate with Platform Managers, Business Analysts, Product Owners, Contact Center Operations, and business stakeholders to translate business needs into technical solutions.
• Participate in solution design discussions and communicate technical concepts clearly to both technical and non-technical audiences.

Requirements

• 4+ years of experience in software development, platform engineering, automation, systems integration, or a related technical field.
• Experience designing, building, deploying, and integrating cloud-based applications and services using APIs.
• Experience with scripting or programming languages such as Python, JavaScript, or TypeScript.
• Strong troubleshooting, analytical, and communication skills.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

Skills

While deep expertise in every technology is not expected on day one, curiosity, problem-solving ability, and the ability to learn quickly are essential. Key competencies include:

• Cloud (AWS): Lambda, API Gateway, IAM, EventBridge, Athena, SNS, End User Messaging, CloudFront, S3, Lex, etc.
• Contact Center: Amazon Connect
• Enterprise Platforms: ServiceNow, Jira, Office365, WFM Tools
• Integration: REST APIs, JSON, OAuth, Webhooks, Model Context Protocol (MCP) or similar AI integration frameworks
• Development: Python, JavaScript, TypeScript, Git
• AI: AI Agents, Large Language Models (LLMs), Prompt engineering, Intelligent workflow automation