Platform Integrity Lead

What You'll Do

• Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution
• Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
• Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
• Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
• Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
• Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
• Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
• Made informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
• Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

Who You Are

• Have 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
• Bring 3+ years of experience working with programmatic advertising or technical ad systems
• Understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
• Experience building and improving operational processes in cross-functional, fast-moving environments
• Comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
• Communicate clearly and confidently, and can align stakeholders across different teams and levels
• Use data to inform decisions and can translate complex information into clear actions
• Have experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

Where You'll Be

• We offer you the flexibility to work where you work best!
• The United States base range for this position is $114,486- $163,552, plus equity
• The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave