Platform Implementation Manager

About The Team

DoorDash Commerce Platform is DoorDash’s first restaurant software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants to reach customers through their own first-party channels. Our newly launched Commerce Platform Merchant Success Operations pod focuses on ensuring merchants have a seamless experience during their onboarding and launch. Our team strives to make their transition from their current tech stack to our DoorDash Commerce Platform products fast, simple, and specialized to their business needs. Plus, this team offers continuing support to our merchants, proactively aiming to create product clarity and help them grow.

About The Role

The Platform Implementation Manager is responsible for providing a best-in-class onboarding experience for our small-to-medium-sized (SMB) merchants into our DoorDash Commerce Platform products. PIM is the merchants’ “quarterback”, the person responsible for troubleshooting, coordinating with the various internal and external stakeholders, and ensuring merchants have a smooth transition from their current digital ordering solution to ours.

• On a Day-to-Day Basis, This Means Working Closely With The Sales And Account Management Teams To Get Merchants Set Up For Success From Day One
• Hosting onboarding Kickoff Calls and project managing the implementation of Online Ordering, mobile apps, loyalty, and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products.
• Technical troubleshooting of issues (within merchants' websites and our own products).
• Education of our merchants on our products: answering “how to” questions, proactively guiding and educating them through the transition and setup process.
• Collecting and registering product and operational feedback from merchants to our team.

Pay

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Benefits

We offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

Schedule

To learn more about our benefits, visit our careers page here. See Below For Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Compensation

The national base pay range for this position within the United States, including Illinois and Colorado. $64,600—$95,000 USD