Platform Engineer - Marketing

About the role

We are searching for the best talent for a Platform Engineer - Marketing to be located in Raritan, NJ. Remote work options may be considered on a case‑by‑case basis and if approved by the Company. This position may require up to 10% travel within the New Jersey/area and occasionally across North America/OUS. J&J MedTech's commercial transformation program is designed to unify Sales, Marketing, Customer Pricing & Quoting (CPQ), Professional Relations & Operations (PR&O), Customer Service, and Service & Repair into a single AI‑powered platform built on Microsoft Dynamics technologies. It aims to replace fragmented systems, disconnected processes, and siloed data with one integrated customer engagement ecosystem. This person will serve as the global engineering leader for the MedTech Global CXM Platform in Microsoft Dynamics, creating a connecting ecosystem of platform, data, and intelligence across MSD, Teams, Outlook, Co‑Pilot, and additional interconnected global commercial platforms. This role focuses specifically on Marketing platform experiences and will be responsible for defining and executing the technical strategy, architecture, engineering standards, and platform capabilities that power the future of AI‑driven commercialization experiences across MedTech.

Responsibilities

• Define and evolve the technical architecture for the Butterfly CXM platform.
• Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.
• Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.
• Lead development of reusable agent frameworks, skills definition, and agent integration strategies.
• Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
• Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.
• Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability, and platform operations.
• Ensure Microsoft Dynamics capabilities consume and contribute to the broader J&J enterprise technology ecosystem through interoperable APIs, shared services, and standardized platform contracts.
• Define engineering quality metrics that measure platform reuse, service adoption, reliability, release velocity, developer productivity, and AI solution effectiveness.
• Build an engineering organization capable of supporting the long‑term AINF roadmap, including future releases supporting AI channels, AI production, autonomous execution capabilities, and expanded enterprise adoption.

Requirements

• 10+ years of software engineering experience delivering enterprise‑scale digital products, platforms, and distributed systems.
• 4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.
• 2+ years developing and using AI agents and orchestration platforms.
• Demonstrated experience leading large‑scale platform modernization initiatives and establishing enterprise engineering standards.
• Proven track record building reusable platforms, frameworks, SDKs, and developer ecosystems rather than standalone applications.
• Experience operating within highly regulated or complex enterprise environments.
• Expert in applicable domain/products and in the tech stack used within the J&J MedTech CxM domain, principally with Microsoft Dynamics, Azure, Co‑Pilot and Co‑Pilot Studio.
• Expert in Platform Development and Commercial business processes including the application of software solutions to solve business problems and accelerate new product introduction.
• Demonstrable experience leading teams of employees and/or contractors, including goal setting and