Platform Engineer III - End User Technology

Duties & Responsibilities

• Provide 3rd Level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape.
• Aid End User Technology team in testing new and existing products and services that support end user productivity across ADUSA.
• Accountable for designing the processes around setup, installation, patching, and support of end user compute and mobility devices and management solutions across corporate and retail locations.
• Communicate clearly written or verbally regarding incident, project or status updates.
• Maintain a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.
• Work closely with EUT Architecture and Support Delivery partners to ensure EUTO solutions are working as designed and driving continual service improvement via data analysis and technical solutioning.
• Collaborate and drive the performance of supplier partners to ensure delivery of contractual service targets.

Qualifications

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.
• 3-5 years extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal).
• 5+ Years End User Computer & Mobile Technology support experience (Design/Installation/Configuration/Support).
• Demonstrated experience with managing/deploying and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment.
• Extensive experience troubleshooting and resolving issues with End User Technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Demonstrated experience working with multiple support partners and external teams to deliver solutions.
• Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.

Preferred Qualifications

• Strong leadership and communications skills.
• Azure/Intune experience for end user device management.
• Experience with Zebra hardware solutions, HP, Microsoft and Apple devices, Mobile Device Management platforms.