End User Technology Engineer

About the role

At Ascentek, technology plays a critical role in enabling our teams to serve customers, operate efficiently, and drive innovation. The End User Technology Engineer serves as the frontline ambassador for IT, providing timely and effective support to employees across office, manufacturing, warehouse, and remote environments.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, network, and application issues
• Respond to incidents and service requests through the ITSM platform while meeting service level expectations
• Support Windows devices, Mac, Microsoft 365, mobile devices, printers, and business applications
• Source, provision, deploy, configure, administer, maintain, and manage the full lifecycle of desktops, laptops, tablets, mobile devices, and shared workstations
• Administer and support Microsoft Intune-enrolled devices, software deployments, and endpoint compliance initiatives
• Support warehouse and manufacturing technologies including Zebra printers, RF scanners, mobile computers, shipping systems, and industrial workstations
• Aid in Active Directory, Entra ID, file share permissions, network troubleshooting, conference room technology, and Teams Rooms systems
• Create and maintain SOPs, knowledge articles, technical documentation, and asset records
• Participate in project implementations, technology rollouts, hardware refreshes, and infrastructure upgrades
• Provide end-user training and guidance on technology best practices and security awareness
• Provide training and guidance to end-users on best practices, security measures, and technology utilization
• Continuously monitor end-user technology systems, proactively identify trends, and look to make improvements, optimize performance and efficiency
• Stay updated with the latest technology trends and suggest improvements or innovations to enhance end-user experiences
• Participates in the on-call, after hours rotation and other on-call activities as needed

Requirements

• 2+ years of support experience
• Experience in the support or configuration of endpoint devices including Windows/Apple iPhones/iPads, and Mac
• Experience supporting mobile device management (MDM) solutions, mobile device provisioning, and carrier relationships for iOS and Android devices
• Experience supporting and maintaining SaaS environments
• Fundamental understanding of computer administration and networking concepts
• Ability to research, troubleshoot and resolve technical issues in office, warehouse, and manufacturing environments
• Ability to communicate technical concepts and ideas in a user-friendly way
• Highly self-motivated with a keen attention to detail
• Proven analytical and problem-solving abilities
• Strong customer service, communication, and documentation skills
• Experience working in a team-oriented, collaborative environment
• Bachelor’s degree in information technology, computer science, information systems, or similar degree or equivalent experience
• Senior Executive support experience
• Direct experience supporting manufacturing operations or working within a Managed Services Provider (MSP) environment supporting multiple clients and diverse technology ecosystems
• Experience with ordering and budgeting of equipment
• Experience managing mobile devices with various carriers
• Comptia A+, Networking, Microsoft, ITIL certifications are a plus
• Demonstrated scripting/automation experience
• Intune packaging and/or administration experience in a mid-size to large organization
• ServiceNow/ITIL processes experience

Qualifications

• Sit, stand and walk for extended periods in office, warehouse and distribution environments
• Bend, kneel, crouch, climb stairs, reach overhead and lift/carry up to 50 pounds
• Push and pull equipment, install and move computer hardware and cabling and frequently use computers and standard office equipment
• Analyze and troubleshoot technical issues using critical thinking and sound judgment
• Prioritize multiple tasks, solve problems, communicate effectively, maintain accurate documentation and adapt to changing priorities while meeting deadlines
• Work primarily in an office environment with occasional work in warehouse and distribution facilities where varying temperatures, moderate noise and operational activity may be present
• Occasional travel between company locations and after-hours or on-call support may be required

Skills

• Technical troubleshooting and resolution
• Customer service and communication
• Document creation and maintenance
• Project implementation and deployment
• End-user training and guidance
• Technology monitoring and optimization
• Scripting and automation

Benefits

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Short-term Incentive Plan (STIP)

Pay

The anticipated hiring range for the role is between $83,000 - $95,000 annually. This range is based on several factors, including experience and qualifications, education and certifications, market and industry benchmarks, and internal equity.

Schedule

Full time, Mon-Fri

Application Instructions

To apply, please visit our official careers page at https://www.ascentek.com/careers/. No application instructions are provided as they are available on the company's careers page.

Equal Opportunity Employer

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/. Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.