Platform Engineer II

About the role

A Platform Engineer at Pacific Life will play a crucial part in transforming the way we operate and serve our customers. Our team is dedicated to improving efficiency, reducing manual tasks, and enhancing the overall user experience.

Responsibilities

• Build, test, deploy, and maintain reusable workflows, automations, orchestration patterns, and AI-enabled or knowledge-driven solutions.
• Develop and maintain operational scripts, actions, and API-based interactions under guidance.
• Support platform administration by helping maintain access models, role-based permissions, configuration standards, integrations, data feeds, and operational controls.
• Contribute to deployment, configuration, lifecycle management, and continuous improvement of platform components across the environment.
• Develop and maintain metrics, dashboards, and reporting solutions that measure platform health, service performance, operational trends, user adoption, and business outcomes.
• Translate technical activity and reporting into actionable insights, training materials, and interpretive support that help teams improve operational performance and demonstrate business value.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent relevant experience.
• 0–4 years of experience in enterprise IT supporting end-user services, digital workplace capabilities, platform administration, automation, analytics, or platform-based service delivery, including internships, co-ops, or relevant academic and project work.
• Exposure to enterprise platforms, including configuration, access management, integrations, operational controls, lifecycle management, or service-dependent components such as agents, connectors, background jobs, or supporting services.
• Foundational experience building or maintaining scripts, API integrations, workflows, or service interactions using tools or languages such as PowerShell, Python, HTTP-based calls, or similar methods.
• Familiarity with enterprise identity, access, and governance concepts, including role-based access, operational controls, documentation, and secure administration practices.
• Strong analytical, problem-solving, collaboration, and communication skills, with the ability to translate data and technical findings into clear updates and recommendations.

Qualifications

• Hands-on experience with digital workplace platforms, enterprise service management tools, automation platforms, or operational analytics solutions.
• Experience creating dashboards, metrics, or data feeds that support service performance, adoption, incident trends, or operational decision-making.
• Curiosity and initiative to identify opportunities for automation, self-service, workflow improvement, and reduction of manual support demand.
• Interest in AI-enabled, knowledge-driven, or orchestration-based solutions that improve technology operations and the employee experience.

Skills

• Technical proficiency in scripting, API integrations, workflows, or service interactions.
• Strong understanding of enterprise identity, access, and governance concepts.
• Excellent analytical, problem-solving, and communication skills.
• Ability to translate technical activities into actionable insights and recommendations.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account.
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
• Paid Parental Leave and an Adoption Assistance Program.
• A competitive 401(k) savings plan with company match and an additional contribution regardless of participation.

Pay

$113,490.00 - $138,710.00

Schedule

Your schedule will be determined based on the needs of the organization and your qualifications.