Platform Engineer, Automation

About the role

Dorsia is seeking an Automation Engineer to sit at the intersection of product quality and operational intelligence. You will own two things that matter equally: ensuring our platform ships reliably through robust automated testing, and identifying the repetitive, manual, and error-prone workflows across the company that should no longer exist.

The ideal candidate is genuinely product-minded and comfortable operating across the full scope of a problem. You have a bias toward shipping, a low tolerance for toil, and a habit of asking whether something should be automated before accepting that it has to be done by hand.

What You'll Do

• Product Quality and Test Automation
• Design, implement, and maintain automated test suites across unit, integration, and end-to-end layers for our core products.
• Own and evolve our test automation framework, including tools like Maestro, Playwright, Cypress, or equivalent API testing approaches.
• Integrate automated tests into the CI/CD pipeline and keep the build signal clean and trustworthy.
• Partner with Engineers and Product Managers to define and validate acceptance criteria for new features before they ship.
• Monitor test runs for flakiness and failures, and drive improvements that fix them durably rather than paper over them.
• Contribute to test strategy and coverage planning, with particular focus on high-risk and high-impact surfaces.
• Internal Automation and Tooling
• Proactively identify repetitive, manual, or error-prone workflows across the company, spanning engineering, ops, support, and GTM.
• Design and implement automations using AI tools and LLMs for classification, summarization, routing, and generation; low/no-code platforms like Zapier, Make, n8n, or Retool; and lightweight Python or TypeScript scripts that connect systems together.
• Use AI-assisted coding to prototype quickly, then harden promising prototypes into maintainable, observable production systems.
• Integrate automations with the tools the team already relies on, including Slack, CRMs, ticketing systems, and internal APIs.
• Work with stakeholders to map processes, define requirements, and iterate toward solutions that actually get used.
• Reliability, Observability, and Maintenance
• Ensure automations and test systems are reliable, debuggable, and documented well enough that someone else can understand and fix them.
• Implement monitoring and alerting for critical automations, covering error rates, latency, and failure notifications.
• Owning the full lifecycle of automations: from idea through prototype, production, iteration, and eventual deprecation.
• Regularly review and prune unused, flaky, or low-value automations to keep the surface area manageable.
• Collaboration and Culture
• Work closely with product, engineering, and operations to prioritize what to automate based on actual impact.
• Communicate tradeoffs clearly, build versus buy, and automation complexity versus benefit, without waiting to be asked.
• Help establish an automation-first mindset across the team, encouraging others to think in terms of systems and reusable workflows.
• Share knowledge through documentation and playbooks that are clear enough for non-engineers to follow and build on.

Requirements

• Bachelor of Science in Computer Science, Engineering, or related field.
• 3-5 years of experience in a QA automation, software engineering, or workflow automation role.
• Strong hands-on experience with test automation frameworks such as Playwright, Cypress, Selenium, or equivalent.
• Comfortable writing Python and TypeScript/JavaScript at a level that produces clean, maintainable, production-grade code.
• Experience with CI/CD pipelines and a track record of keeping build signals reliable.
• Demonstrated ability to ship internal automations using low/no-code platforms, LLM-powered tooling, and scripting.
• Solid understanding of APIs and how to connect systems that weren't designed to talk to each other.
• Strong written communication, including documentation that is actually useful long after the sprint ends.
• Able to work in a fast-paced, complex environment involving cross-functional projects.
• A genuine interest in the Dorsia product, the member experience, and what it means to build for hospitality at this level.

Strong plus

• Prior experience with reservation system integrations (SevenRooms, Resy, OpenTable), dining payments infrastructure, or luxury/membership consumer apps.

Compensation and Benefits

• Flexible PTO
• Medical, dental, and vision insurance
• FSA
• Commuter benefits
• Free membership to One Medical
• Teladoc
• Talkspace
• Kindbody
• 401(k)
• In-office lunch 3 days a week
• Employee Dining Credits

Salary ranges are based on paying competitively for our size and stage. We determine our pay by considering skills and experience related to the role, location, and ensuring internal equity relative to other Dorsia employees.