Platform Architect

Job Description

We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment.

Must Have Technical/Functional Skills

• Technical Architecture: Ability to design scalable, secure, and high-performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.

• Stakeholder Influence: Proven ability to build and sustain trusted relationships across all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.

• Effective Communication: Excellent communication skills, with the ability to convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.

• Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems, evaluate options, and develop sound, scalable resolution approaches.

• Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.

• Platform and Product Road mapping: Ability to develop and maintain a clear, defensible ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.

Skills

• ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management.

• Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF).

• Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

Required Knowledge & Certifications

• ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform, including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management.

• Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts (e.g., TOGAF).

• Workflow & Product Knowledge: Deep expertise in ITSM is mandatory. Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

• Certifications Required: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).

• Expected: ArchX - Advanced Architecture, Certified Technical Architect (CTA - in pursuit or completed).

• AI Certifications: Now Assist Essentials, Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.