Platform and Content Operations Associate

Regular, full-time exempt position reporting to the Director of Platform Operations.

About the role

The Platform & Content Operations Associate serves as an operational hub between internal teams—including GA Programming, Marketing, Station Services, Technology and Operations, and PBS Distribution—to help ensure content (including long-form, short-form, social, and live environments) is accurately prepared, published, maintained, and represented across digital platforms.

Responsibilities

• Support day-to-day operations across PBS-owned and third-party digital distribution platforms, including content publishing, collections, and playlists.
• Manage content libraries by maintaining accurate metadata, taxonomy, artwork, and associated assets across multiple systems.
• Ensure content is published in accordance with distribution rights, windowing schedules, platform requirements, and PBS quality standards.
• Monitor platform health and content availability, troubleshoot operational issues, and coordinate resolutions with internal and external stakeholders.
• Coordinate launches of new content, special programming, and platform initiatives, ensuring timely and accurate execution.
• Manage streaming content communications.
• Serve as an operational liaison across Distribution Strategy, Programming, Product, Marketing, Technology and Operations, Station Services, PBS Distribution, and external partners to support content delivery and publishing workflows.
• Track project timelines, dependencies, and operational risks across multiple initiatives while ensuring deliverables remain on schedule.
• Document operational procedures and recommend workflow improvements that increase efficiency, consistency, and scalability.
• Monitor platform performance and operational metrics, identifying trends and opportunities to improve audience experience and operational effectiveness.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 1–3 years of experience in digital media, streaming, content operations, media asset management, or platform administration.
• Strong organizational skills with exceptional attention to detail.
• Experience managing multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple teams and stakeholders.
• Comfortable learning new systems and digital tools.
• Strong problem-solving skills with a process-oriented mindset.
• Proficiency with Microsoft Office or Google Workspace.

Qualifications

• Experience with digital publishing or content management systems (CMS).
• Familiarity with media asset management (MAM) or digital asset management (DAM) systems.
• Knowledge of metadata standards and digital content workflows.
• Experience supporting streaming platforms, FAST channels, AVOD, SVOD, TVOD, or YouTube.
• Familiarity with digital analytics tools (YouTube Analytics, Google Analytics, Looker, Tableau, etc.).
• Experience working with project management software such as Jira, Monday.com, Smartsheet, or Airtable.
• Understanding of content rights, windowing, or digital distribution workflows is a plus.

Pay

The base pay range for this position at the beginning of employment is expected to be between $24.03/hour and $28.84/hour. The actual base pay offered may vary depending on job-related knowledge, skills, and experience.

Benefits

• Eligibility for discretionary bonuses.
• Medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance.
• Identity protection program.
• Employee assistance program.
• Financial and retirement savings benefits including the PBS Retirement Plan 403(b).
• Paid time off (17 days per year), paid sick time (12 days per year), paid parental leave (60 days / 12 weeks), and paid holidays (12 days per year).