Platform Operations Associate

About the role

DASH (www.dashrides.com) is a high-growth tech startup in the employee benefits space, on a mission to get more people cycling. We've reimagined the UK's long-standing Cycle-to-Work scheme, turning it from a forgotten perk into the benefit employees actually ask for — growing over 4X in the last 12 months. We've built the leading platform in the market — a marketplace aggregating thousands of products, price-matching them, and letting employees pay directly from salary, saving up to 47%. We've also recently brought DASH Flex to market: a virtual card unlocking the same savings on Lime, Forest, Voi and more. We're relentless, we move fast, and we like to win. This is a rare opportunity to sit at the centre of our growth.

Responsibilities

• Become a platform expert: build a deep, end-to-end understanding of how the DASH platform works, so you're the go-to person for how things operate, both internally and externally.
• Get hands-on and troubleshoot: use your knowledge and customer feedback to spot what's not working, flagging issues and proposing solutions to the Product and Engineering teams.
• Handle the front line of support: be the first point of contact for customers and clients across email, phone, and chat, resolving quick questions and trickier problems with speed and care.
• Support client services: work with the client team to provide platform expertise and assist with recurring tasks such as onboarding and resolving queries.
• Contribute to continuous improvement: be on the lookout for a smoother step and take matters into your own hands, experimenting with AI tools and automations to close any gaps you spot.

Requirements

• Right to work in the UK.
• Speak English to a native / business professional standard.
• Willing to work in the office, probably 5 days a week - we want to teach you everything we know, make you feel part of the team and get you to the top of your game - for us, that means we need you in the office.

Compensation & Benefits

• Base: £28-32k
• Benefits: Pension, 28 days holiday, Cycle to Work via DASH, free daily lunches, regular team socials.