Plastic Surgery Area Specialist- Northwest

About the role

The Plastic and Reconstructive Surgery (PRS) Area Specialist role is a US, regionally based marketing position that partners closely with the Area Business Manager and internal stakeholders to best serve and advocate for the PRS customer. The PRS Area Specialist assumes ownership of the PRS customer experience and ensures customer needs are met through remote and onsite account management. Additionally, the PRS Area Specialist is a brand ambassador in the US, responsible for building a foundation for the future growth and introductions in the PRS market.

Responsibilities

• Manages PRS customer accounts in US region as assigned
• Virtually interfaces with accounts via telcon, email, text/phone, as well as in-person as needed
• Responds to and/or streamlines account inquiries to the appropriate internal partners, such as Area Business Manager, Medical Science Liaison, order entry, billing resolution, complaint management, etc.
• Provides orientation to existing