Patient Services Specialist for Plastic Surgery in SW Portland

Job Details

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Plastic Surgery West Clinic located in Southwest Portland.

Responsibilities

• Requires strong in-person patient experience support, including responsibility for checking patients in and out.
• Managing inbound referrals and scheduling patient appointments.
• Answering and directing calls on a multi-line phone system.
• Obtaining and completing insurance information.
• Handling incoming cosmetic patient inquiries and ensuring timely, appropriate scheduling.
• Performing additional administrative and support tasks as needed.

Qualifications

• Minimum of one (1) year work experience, preferably in a medical office is strongly preferred.
• Specialty care, Plastic Surgery experience is a plus!
• Prior Electronic Medical Record (EMR) experience is strongly preferred. Epic experience is a plus!
• Knowledge of insurance requirements, medical terminology, and office procedures.
• Familiarity with referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• Demonstrated commitment to patient-focused care, privacy, and safety.

Benefits

• Salary: Hiring range, based on experience and credentials: Level I: $19.59 - $26.51 per hour.
  Level II: $21.55 - $29.16 per hour.
  Level III: $23.71 - $32.07 per hour.
• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance.
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options.
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually.
• Wellness Support: Robust wellness program and employee assistance services.
• Commuter Benefits: 70% of Tri-Met transit pass covered.
• Additional Perks: Employee discounts and optional benefits like Pet Insurance.

About the Role

Patient Services Specialists play a crucial role in ensuring that patients at The Oregon Clinic Plastic Surgery West Clinic receive the highest value care tailored to their needs. They work closely with patients, physicians, and other team members to provide exceptional service and support.

Skills

• Strong customer service and communication skills.
• Effective multitasking and independent work ability.
• Professional and effective communication with patients, physicians, and team members.
• Knowledge of insurance requirements, medical terminology, and office procedures.
• Familiarity with referral processes.

Benefits

• Premium Benefits Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance.
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options.
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually.
• Wellness Support: Robust wellness program and employee assistance services.
• Commuter Benefits: 70% of Tri-Met transit pass covered.
• Additional Perks: Employee discounts and optional benefits like Pet Insurance.

Pay

• Hiring range, based on experience and credentials: Level I: $19.59 - $26.51 per hour.
  Level II: $21.55 - $29.16 per hour.
  Level III: $23.71 - $32.07 per hour.

Schedule

• This role is located at the Providence St. Vincent Medical Center East Pavilion.
• Typical hours are Monday-Friday (8:00 am - 4:30 pm).