Patient Services Specialist

Date posted: 2026-08-17 • Location: West Boca Raton, FL

About the organization

Since 1984, Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations, FCS utilizes innovative clinical research, cutting-edge technologies, and advanced treatments to provide world-class cancer care. Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients benefit from ground-breaking therapies in a community setting and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, FCS is one of the largest clinical research organizations in the United States and often leads the nation in initiating research studies and offering ground-breaking new therapies.

FCS invests in its people, offering competitive salaries, comprehensive benefits, significant professional opportunities, career advancement, and training. Benefits include tuition reimbursement, 401(k) match, pet insurance, and legal insurance.

About the role

The Patient Services Specialist (PSS) handles most clerical duties associated with a medical clinic. The role is divided into “stations,” each with distinct duties typically performed by one employee per day. However, every PSS is expected to assist coworkers with all front-office duties at any time. All PSS employees must learn and perform the duties of all front-office stations, though specific tasks may vary by office layout. Strong copywriting and editing skills, attention to detail, and the ability to meet time-sensitive priorities are essential. The role requires flexibility, organization, and the ability to adapt to changing priorities. Additional duties and projects may be assigned as needed.

Responsibilities

• Perform all clerical duties associated with a medical clinic, including station-specific tasks.
• Assist coworkers with all front-office duties, regardless of assigned station.
• Learn and execute the responsibilities of all front-office stations.
• Demonstrate strong copywriting and editing skills.
• Meet time-sensitive priorities with attention to detail and organization.
• Adapt to changing priorities and work flexibly in a fast-paced environment.
• Perform other duties and projects as assigned.

Requirements

• High School Diploma or GED required.
• Experience in the healthcare field is highly preferred.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Valid state Driver’s License for travel to satellite offices and offsite meetings; compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
• Ability to travel 26-50% of the time.
• Must pass background, drug, and nicotine screens as a condition of employment.
• Must comply with vaccination requirements, including the influenza vaccine, barring an approved exemption.

Skills

• Analysis & Critical Thinking: Solid problem-solving, decision-making, planning, time management, and organizational skills. Ability to exercise independent judgment and attention to detail.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness. Ability to handle sensitive and confidential material, including emotionally charged matters.
• Communication Skills: Good command of the English language; second language is an asset. Effective oral, written, and presentation skills, active listening, and providing balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness, and operational excellence through collaboration, partnerships, and positive relations with employees, physicians, and the community.
• Self-Management: Ability to manage time, conflicting priorities, stress, and professional development. Self-motivated, self-starter, and able to work independently with limited supervision.
• Ability to work effectively in a fast-paced, multi-site environment with competing priorities and demands from various stakeholders.

Schedule

Standard core workdays: Monday to Friday, 8:00 AM – 5:00 PM.