Plant Shift Supervisor (Drinking Water or Wastewater)

About the role

This position assists in the planning, coordination, and implementation of the activities, operations, and duties in support of the City's network and telecommunications. It involves coordinating assigned activities with other departments and divisions, outside agencies, and the general public. Additionally, this role provides staff assistance to the Information Technology Department.

Responsibilities

• Advises and consults with users to develop required computer services
• Plans, coordinates, and schedules future computer applications, keeping all parties informed of plans, progress, and issues
• Develops and implements automated Information Technology, records, and reports in response to user needs
• Evaluates existing program performance and recommends modifications
• Assists in the day-to-day operations of the City's technology needs
• Implements system upgrades; installs new and additional hardware and software as required
• Replaces, repairs, upgrades, and maintains system hardware and software
• Maintains operational efficiency and load balancing of the systems
• Monitors and recommends improvement to operational performance and security
• Troubleshoots system problems; isolates the cause of system failures
• Manages the allocation of resources including disks, terminals, and memory
• Develops and manages disaster recovery plans and procedures
• Recommends the purchase of new supplies and equipment as necessary
• Maintains and compiles an electronic documentation library of user procedures manuals, technical references, training manuals, handbooks and guides; maintains logs, charts, diagrams and testing data for City’s data, voice and video network
• Supports telecommunications which includes telephone service at various sites, lease lines, landlines, and call and pager services
• Develops justifications and recommendations for acquisition of computer hardware and software; prepares specifications for bid documents and evaluates proposals; reviews and evaluates contracts and proposals
• Works with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements
• Responds to and resolves difficult inquiries and complaints
• Attends and participates in professional group meetings; stays abreast of new trends, innovations, equipment, and languages used in computer systems, Information Technology, word processing, spread sheets, databases, graphics, and desktop publishing
• Provides emergency response to reduce down time, correct errors, monitor vendor activity, off hours scheduled maintenance and system failures or on as needed basis; wears a City supplied Cell phone during on-duty and off-duty hours
• Assists in developing, planning, implementing and administering division goals, objectives, policies and procedures; assists with the preparation and implementation of the I.T. budget
• Plans, organizes, assigns, supervises and reviews the work of Information Technology (I.T.) Technician
• Affords assistance with and performs a variety of personnel actions including selection of staff for I.T. and other functions

Qualifications

• Equivalent to a four-year degree from an accredited college or university with major coursework in computer science, information technology, business administration, or a related field
• Three (3) years of recent related responsible computer systems, systems analysis, network management, or related experience