Plano 01 CFT - Cross Functional Rep - Part time

About the role

As a Cross-Functional Representative, you’ll provide general customer service at the front end and work across multiple departments performing packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provide excellent customer service; answer questions about products, take orders, and assist with product selection using suggestive selling techniques
• Make regular product announcements to inform customers
• Work a flexible schedule to accommodate shifts across departments
• Perform duties in multiple departments, including technical or perishable areas such as bakery, floral, market, deli, produce, seafood, and service
• Conduct stocking and replenishment, product returns and rotation, product selection, service support, and inventory accuracy tasks across the store
• Build, stock, and maintain displays and fixtures
• Assist with inventory control; load, unload, and move product
• Slice, package, label, rotate, merchandise, cull, and price product
• Gain knowledge of multiple departments and apply understanding of their processes and policies
• Comply with store and department SOPs, policies, and applicable laws
• For the service cross-functional team, work as a Checker when not performing cross-functional duties
• Ensure compliance with departmental and store SOPs for food safety and sanitation
• Properly operate and maintain all equipment
• Clean and sanitize sales floor, display cases, prep areas, and equipment

Qualifications

• Age 18 or older
• 6+ months of experience in H-E-B store operations
• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal and written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously
• High school diploma or GED or equivalent
• Completion of company orientation and safety training

Physical Demands & Working Conditions

Function in a fast-paced retail environment requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Bakery: Constantly reach at waist and grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; lift 50 lbs and manage in excess of 70 lbs.

Dairy / Frozen / Grocery / Market: Constantly reach at waist and grasp; frequently stand, walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold conditions and loud noise.

• Dairy: Lift 40 lbs and manage in excess of 85 lbs
• Frozen: Lift 60 lbs and manage in excess of 75 lbs
• Grocery: Lift 50 lbs and manage in excess of 80 lbs
• Market: Lift 40 lbs and manage in excess of 40 lbs

Deli: Constantly reach at waist and grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; lift 55 lbs and manage in excess of 65 lbs.

Cosmetics / Drugstore / General Merchandise: Constantly reach at waist and grasp; frequently stand, walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions, loud noise, and ambient temperatures.

• Cosmetics: Lift 45 lbs and manage in excess of 45 lbs
• Drugstore: Lift 15 lbs and manage in excess of 15 lbs
• General Merchandise: Lift 50 lbs and manage in excess of 45 lbs

Floral: Constantly reach at waist and grasp; frequently stand, walk; frequently exposed to cold conditions; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; lift 55 lbs and manage in excess of 45 lbs.

Gas Station: Constantly sit and reach at waist; frequently grasp; occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; lift 40 lbs and manage in excess of 40 lbs.

Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements; occasionally stand, bend, crouch, kneel, stair climb; occasionally exposed to wet, cold, hot conditions and loud noise; lift 60 lbs and manage in excess of 75 lbs.

Seafood: Constantly reach at waist and grasp; frequently stand, walk, pivot, push/pull with arms; frequently exposed to wet and cold; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; occasionally exposed to hot conditions, loud noise, and ambient temperatures; lift 50 lbs and manage in excess of 25 lbs.

Service: Constantly stand, walk, reach at waist, grasp; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; lift 50 lbs and manage in excess of 30 lbs.

Shelf Edge: Constantly reach at waist and grasp; frequently stand, walk; occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; lift 50 lbs and manage in excess of 65 lbs.

Frequency definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours per 8-hour day; Occasionally = 0–2.5 hours per 8-hour day.