Plano 01 Bakery - Food Service Rep - Part time

About the Role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while delivering superior customer service. You'll prepare, package, and merchandise fresh products daily, ensuring compliance with all department and food safety/sanitation standards.

Responsibilities

• Customer Service:
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products and assists with selections
• Food Service / Production:
  • Prepares, packages, and merchandises fresh products effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales:
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety:
  • Cleans and sanitizes display cases
  • Operates and maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department/store operating procedures
• Department-Specific Responsibilities:
  • Bakery:
    • Records production and shrink to aid in production planning
    • Assists in technical areas as needed (e.g., baking, frying, and decorating)
    • Culls bakery products for poor quality and expiration dates
  • Deli:
    • Takes care of service counter customers
    • Uses ordering system applications and Fresh Production Planner
    • Performs inventory management processes (MSI, PAW) as required
    • Ensures catering orders are prepared and ready for customer pickup (if applicable)
    • Performs sanitation and maintenance tasks for Deli slicers
  • Prepared Foods:
    • Serves and packages products at customer's request
    • Educates customers on preparation/reheating instructions
    • Prepackages condiments (sauces, dressings) for prepared food items
    • Cuts, slices, dices, and chops food in preparation for the chef

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
  • Strong customer service skills - Required
  • Communication and interpersonal skills - Required
  • Reading and writing skills - Required
  • Planning and organizing skills - Required
  • Ability to work in a fast-paced environment - Required
• Work Experience: Not specified
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications:
  • Completion of Company Orientation - Required
  • Food safety and sanitation training - upon hire - Required

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, performing detailed and precise tasks. Work with customers, staying attentive to their needs. Physical demands vary by department:

• Bakery:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, reach at shoulder, bend
  • Occasionally: Sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally exposed to wet, cold, hot conditions, and loud noise
  • Ability to lift 50 lbs and manage in excess of 70 lbs
• Deli:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, stoop
  • Occasionally: Reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold, hot conditions, and loud noise
  • Ability to lift 55 lbs and manage in excess of 65 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Last revised: 8/1/2021.