Planning & Operations specialist

About the role

Join a group of driven digital experts committed to focusing on what matters and achieving better results through collaborative efforts. Craftzing seeks a Planning & Operations Specialist who excels in bringing structure, visibility, and operational efficiency to a dynamic environment.

Responsibilities

• Keep a clear overview of team availability, project demand, and future staffing needs, translating this into practical planning decisions
• Oversee and maintain the overall staffing and capacity planning across active and upcoming projects
• Work closely with project managers and client leads to proactively identify and resolve planning conflicts, overload situations, and operational bottlenecks
• Facilitate recurring planning and operational check-ins, helping teams stay aligned and informed
• Support leadership and finance in operational follow-up, revenue forecasting, and operational reporting
• Act as a connective layer between delivery, sales, and leadership
• Bring structure and follow-through to operational topics and help improve ways of working where needed in a pragmatic and lean way
• Ensure an efficient sales-to-planning flow, ensuring all stakeholders stay aligned throughout the process
• Depending on business needs and your experience, the role can be complemented with responsibilities in project management or product ownership on selected client engagements
• Report to the Chief Delivery Officer at Craftzing

Who we're looking for

• 3+ years of experience in operations, project coordination, delivery support, planning/traffic management, or a similar role within a digital agency or product studio environment
• Experience with billability tracking
• Highly organized and able to maintain overview across multiple projects and stakeholders
• Comfortable working in environments where priorities shift regularly and operational challenges need pragmatic solutions
• Strong communication skills and ability to keep different teams aligned
• Experience with planning data, forecasting, reporting, and operational follow-up
• Proactive identification of risks and operational issues before they become problems
• Enjoy creating structure, clarity, and predictability in complex situations
• Take ownership and naturally follow through on operational topics
• Fluent in Dutch and English

Nice to have

• Experience using the Productive project and planning software
• Experience with project financial follow-up, business controlling, and forecasting
• Experience in project management, delivery coordination, or product ownership
• Proficiency in French

Why you'll love working here

Join a team dedicated to collaboration, ownership, and pragmatism. Craftzing builds sustainable digital platforms for organizations like Telenet, Digitaal Vlaanderen, itsme®, BNP, Ahold Delhaize, Mediafin, Melexis, and TP Vision. Our culture values trust, autonomy, and space to shape your work, fostering a mindset that goes beyond execution to actively think along about how people, learning, and culture at Craftzing keep getting better.

What we can do for you

• A hybrid and flexible working culture
• Laptop, mobile phone with subscription
• Hospitalization & group insurance
• A foundation of trust and collaboration
• A car & fuel or hybrid mobility solution
• Teambuildings and yearly holiday retreat