Planning and Scheduling Analyst

New Orleans Regional Transit Authority (RTA) provides mobility to residents and tourists, offering transit services that include 4 streetcar lines, 30 bus routes, 2 ferry routes, and paratransit services. Our system serves over 19 million rides annually.

About the role

The Planning & Scheduling Analyst plays a key role in designing and delivering effective, realistic transit service for the RTA. The successful candidate will develop bus and streetcar schedules, compile and analyze operational and ridership data, and support Title VI analysis and community engagement to improve transit efficiency, reliability, and equity. This position may also serve as a project manager for service planning efforts and contribute to cross-departmental projects.

Responsibilities

• Analyze operational parameters relevant to scheduling and service development: passenger loads, service reliability, running times, ridership, etc.
• Review, evaluate, and modify schedules to ensure effectiveness and efficiency.
• Assist in developing all aspects of the Service Pick (route and trip building, run-cutting, rostering, etc.) and related materials (headway sheets, driver paddles, service budgets, public timetables, etc.).
• Conduct field studies of existing or proposed transit services, including interacting with the public, operators, and other stakeholders.
• Collaborate with IT to troubleshoot the flow of schedule data between the agency's scheduling system, CAD/AVL system, and other ITS platforms.
• Conduct research and data collection to support recommendations for new service, service modifications, or discontinuations.
• Interact with operators, supervisors, and managers to evaluate existing or proposed transit services.
• Develop materials to communicate and implement transit service changes.
• Perform auxiliary scheduling tasks to ensure accurate and timely operational data for internal and external stakeholders.
• Provide staff support and coordinate on various projects with other divisions.
• Assist with data collection and processing for the National Transit Database (NTD) report, ensuring accuracy and timeliness.
• Support agency efforts to maintain Title VI compliance and prepare Title VI reports.
• Present findings and recommendations to staff and/or outside agencies.
• Contribute to research and analysis of alternative and innovative transit solutions (e.g., EVs, Microtransit, etc.).
• Serve as Project Manager for assigned projects and studies.

Requirements

• Bachelor’s degree in urban planning, transportation or transit planning, public administration or policy, information systems, logistics, engineering, or a directly related field from an accredited college or university.
• 3 years’ experience in transit, transportation, community development, urban planning, or a related field.

Qualifications

• Master’s degree in urban planning, transportation or transit planning, public administration or policy, information systems, logistics, engineering, or a directly related field is preferred.
• Experience working for a public transit agency or a firm directly engaged in service planning and scheduling is strongly preferred.
• A combination of education and related experience may be considered in lieu of education requirements (7+ years of applicable experience).

Work Environment

• Must be able to remain stationary 60% of the time and operate office equipment such as computers, printers, and copiers.
• Occasionally move boxes weighing up to 15 pounds throughout the office.
• Must be able to communicate information effectively to others.

Pay

Starting salary range: $57,210–$65,000 annually. This role may be filled at the Senior level based on qualifications.

FLSA Classification: Exempt. Position Status: Full-Time.