Planner - Retail Services

Job Responsibilities

• Accurately enters customer commits, bulks, and contracts.
• Acknowledges all customer commits and verifies pricing, styles, colors, case packs, graphics, and teams.
• Notifies sales associates of anticipated availability and tracks container orders.
• Processes colorways, order reviews, bulk uploads (including licensing samples, ad samples, and imaging bulks).
• Maintains files, including master files and standing order files, material determinations, and UPC databases.
• Researches and resolves problems with orders, collaborating with Customer Service, Sales, and Data Foundations groups.
• Sends sample shipments to customers and sales associates.
• Works with Customer Service during product shortages (substitutions).
• Assists Sales with set-ups and processing new customers.
• Sends literature and/or price lists (CADs, colorways, and product samples).
• Maintains daily activities and updates managers.
• Establishes and maintains professional working relations with customers.
• Resolves questions, requests, and problems promptly and courteously.
• Keeps sales associates informed of their orders and accounts.
• Politely obtains and conveys information as needed.
• Maintains the Company's professional reputation.
• Provides superior customer service.
• Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management.
• Assists and supports area personnel as needed.
• Collaborates with the Accounting Department.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings as required.

Qualifications

• High school graduate, Associate's Degree or higher preferred.
• Knowledge of Company products and sales policies and procedures.
• Customer service and data entry experience preferred.
• Must be proficient with Excel.
• Excellent communications and public relations skills.
• Proficient with PC, Office software applications, calculator, and office equipment.