Planned Services Scheduler

Prism Data Consulting · United States · 1 mo ago

RemoteRemoteAdministrativeFull-time

About the role

The Planned Services Scheduler is responsible for coordinating, scheduling, and supporting interpreter coverage for planned interpreting services across a wide range of service types. This role ensures that customer commitments are met through accurate scheduling, proactive coordination, and strong communication with interpreters, customers, and internal teams. This position plays a critical role in maintaining service quality, mitigating coverage risks, and supporting operational readiness for planned assignments, while partnering closely with Workforce Management, Finance, Sales, and Operations.

Responsibilities

Report directly to the Planned Services Manager for performance oversight, guidance, and support.
Maintain availability during standard business hours, Monday through Friday, with flexibility to support planned services as needed.
Perform additional duties as assigned, provided they align with the core responsibilities of the role.
Schedule and allocate interpreter resources for planned services, including onsite interpreting, 24/7 on-call services, CART, conference interpreting, translation projects, and planned VRI.
Achieve accurate, efficient, and cost-effective assignment of interpreters based on service requirements, interpreter qualifications, and contractual obligations.
Proactively troubleshoot scheduling conflicts and adjust assignments to maintain service continuity and quality.
Maintain accurate and up-to-date scheduling documentation, calendars, workflows, and job details.
Ensure interpreters receive timely access to prep materials, revisions, updates, and relevant job resources.
Develop and execute contingency plans to mitigate coverage risks and minimize service disruption for planned assignments, including last-minute changes or interpreter availability challenges.
Assess the impact of staffing changes on service delivery and escalate risks as appropriate.
Maintain accurate documentation across all relevant systems, calendars, and databases.
Prepare clear, visually digestible reports and summaries for leadership and key stakeholders.
Support audit preparation and data verification related to billing and payroll in partnership with internal teams.
Provide timely, professional, and customer-focused communication with external customers, interpreters, and internal partners.
Respond promptly to inquiries, requests, and schedule changes.
Support service escalations to #PrismDataConsulting.

Requirements

While not specified, the role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office applications is essential, along with excellent communication and problem-solving abilities. Experience in scheduling and resource management, particularly within a healthcare or education setting, is preferred.