Planet Fitness PT Customer Service Representative

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using an information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Requirements

• Must be able to work flexible hours, including some evenings and weekends.
• Must be able to work independently and as part of a team.
• Must have excellent communication skills.
• Must be able to lift up to 20 pounds.

Benefits

• Growth Opportunities: Over 90% of our management team started as an entry-level team member!
• Competitive pay and scheduled hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401K Retirement Fund (Employer match up to 4%)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more.
• Basic Life Insurance & Short-Term Disability.
• I00% Company Paid! Employee Assistance Program.
• Free employee Black Card Membership including one free Black Card Membership for a direct family member.

Schedule

• Schedule 1: Monday and Tuesday, 2PM to 6PM, Wednesday, 2PM-5PM.
• Schedule 2: Friday 5AM-11AM, Saturday and Sunday 7AM-12PM, Monday 5AM-2PM.

Pay

• Starting at $11 per hour.