Plaintiff Personal Injury Director of Operations (Miami, Lakes Florida)

Key Responsibilities

Operate as a hands-on leader, driving execution and solving operational challenges.
Deliver measurable improvements in performance, efficiency, and results.

Qualifications

• Law firm experience required (personal injury strongly preferred), with direct exposure to core case operations, including intake, case management, medical management, or settlements/reductions
• On-site availability required: Monday–Friday, 9:00 AM – 5:30 PM at our Miami Lakes office
• 7+ years of operations or performance-driven leadership experience in a high-volume, service-based environment
• Proven experience managing large, multi-layered teams, including 50+ indirect reports and 5+ direct reports
• Demonstrated success using KPIs and data to drive performance, productivity, and accountability across teams
• Strong leadership and coaching capabilities, with a track record of improving manager and team performance
• Highly analytical, with the ability to identify trends, diagnose operational gaps, and implement data-driven solutions
• Hands-on, execution-focused leadership style with a bias toward action and continuous improvement
• Experience in high-volume, case-based or client service operations

Additional Information

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off.
• Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee’s expense.
• Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm.
• Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.
• Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
• Retail: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.