Director of Operations – Personal Injury (Litigation & Case Operations)
The Ward Law Group, PL · Hialeah, FL · 3 wk ago
ManagementFull-time
Job Description
Role Overview
- Oversee daily operations across Senior Production, Medical Management, and Reductions
- Lead, coach, and hold managers accountable to performance standards
- Ensure alignment with firm goals, service standards, and operational expectations
Key Responsibilities
- Operational Leadership
- Performance & KPI Management
- Process Optimization
- Cross-Functional Execution
- Execution & Results
Qualifications
- Law firm experience required (personal injury strongly preferred), with direct exposure to core case operations, including intake, case management, medical management, or settlements/reductions
- On-site availability required: Monday–Friday, 9:00 AM – 5:30 PM at our Miami Lakes office
- 7+ years of operations or performance-driven leadership experience in a high-volume, service-based environment
- Proven experience managing large, multi-layered teams, including 50+ indirect reports and 5+ direct reports
- Demonstrated success using KPIs and data to drive performance, productivity, and accountability across teams
- Strong leadership and coaching capabilities, with a track record of improving manager and team performance
- Highly analytical, with the ability to identify trends, diagnose operational gaps, and implement data-driven solutions
- Hands-on, execution-focused leadership style with a bias toward action and continuous improvement
- Experience in high-volume, case-based or client service operations
Benefits
- Paid Time Off
- Health Benefits
- Disability Benefits
- Life Insurance
- Supplemental insurance options
- Roth 401(k) Plan