PLADS Nat'l Account Executive II

About the role

Aflac is seeking a Nat'l Account Executive II to join our PLADS division. This is a remote role, requiring less than or equal to 25% travel.

Responsibilities

• Acts as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction & retention
• Builds and directs a complex relationship platform by identifying executive contacts within targeted consulting and brokerage firms
• Builds, enhances, and maintains effective relationships with complex client organizations to ensure a high level of client satisfaction, retention & increase sales revenues & profitability
• Collaborates with internal stakeholders on RFPs and go-to-market strategy
• Develops a multifaceted understanding of existing/targeted client organizations
• Develops and maintains collaborative relationships with internal stakeholders to achieve overall organizational objectives
• Develops, maintains, and executes complex client relationship plans to ensure clients overall service needs are met
• Identifies and resolves complex client issues/concerns in a timely manner
• Identifies clients with retention risk and develops and executes complex plans to retain clients
• Mets or exceeds all department targets for his/her assigned clients
• Participates in financial services &/or insurance industry trade organization meetings to build and strengthen market presence
• Serves as a subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & operational structure
• Drives retention goals across assigned clients
• Internally manages and partners with each operational area to ensure overall organization growth and success

Requirements

• Excellent written and verbal communication
• Proficiency in CRM and account management tools (preferred)
• High attention to detail and accuracy in data entry and reporting
• Ability to prioritize tasks and manage time effectively
• Strong problem-solving skills and a customer-first mindset
• Understanding of billing and invoicing processes
• Ability to work well in a team environment and handle confidential information

Qualifications

• Bachelor's Degree
• 5 or more years' experience in relationship management that directly aligns with the specific responsibilities for this position, or an equivalent combination of education and experience
• State Insurance license (preferred)

Skills

• Excellent written and verbal communication
• Proficiency in CRM and account management tools (preferred)
• High attention to detail and accuracy in data entry and reporting
• Ability to prioritize tasks and manage time effectively
• Strong problem-solving skills and a customer-first mindset
• Understanding of billing and invoicing processes
• Ability to work well in a team environment and handle confidential information

Benefits

• Total Rewards: Salary range $150,000 - $170,000
• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock

Pay

• Total Rewards: Salary range $150,000 - $170,000

Schedule

• Less than or equal to 25% travel