PLADS Nat'l Account Executive II

Aflac is a Fortune 500 company and an industry leader in voluntary insurance products that pay cash directly to policyholders. We develop and empower our people, cultivate relationships, give back to our community, and celebrate success—The Aflac Way.

This is a remote role based in the continental US, with occasional in-office requests communicated in advance.

What it takes to be successful at Aflac

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What it takes to be successful in this role

• Excellent written and verbal communication
• Proficiency in CRM and account management tools (preferred)
• High attention to detail and accuracy in data entry and reporting
• Ability to prioritize tasks and manage time effectively
• Strong problem-solving skills and a customer-first mindset
• Understanding of billing and invoicing processes
• Ability to work well in a team environment and handle confidential information

Requirements

• Bachelor’s Degree
• 5 or more years’ experience in relationship management that directly aligns with the specific responsibilities for this position
• Or an equivalent combination of education and experience
• State Insurance license (preferred)
• Travel up to 25%

Responsibilities

• Act as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction and retention
• Build and direct a complex relationship platform by identifying executive contacts within targeted consulting and brokerage firms
• Build, enhance, and maintain effective relationships with complex client organizations to ensure high client satisfaction, retention, and increased sales revenues and profitability
• Collaborate with internal stakeholders on RFPs and go-to-market strategy
• Develop a multifaceted understanding of existing and targeted client organizations
• Develop and maintain collaborative relationships with internal stakeholders to achieve overall organizational objectives
• Develop, maintain, and execute complex client relationship plans to ensure clients' overall service needs are met
• Identify and resolve complex client issues and concerns in a timely manner
• Identify clients with retention risk and develop and execute complex plans to retain clients
• Meet or exceed all department targets for assigned clients
• Participate in financial services and/or insurance industry trade organization meetings to build and strengthen market presence
• Provide feedback and intelligence to internal partners and clients
• Serve as a subject matter expert to internal and external stakeholders by leveraging advanced understanding and expertise of our products, services, and operational structure
• Drive retention goals across assigned clients
• Internally manage and partner with each operational area to ensure overall organizational growth and success
• Perform other related duties as required

Pay

The salary range for this job is $150,000 - $170,000. This range considers factors such as education, experience, licensure, certifications, geographic location, and peer compensation. At Aflac, compensation decisions depend on individual circumstances.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care and dependent care flexible spending accounts
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays annually
• Up to 20 days PTO for any reason
• State-mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked)
• Other leaves of absence, when eligible, to support physical, financial, and emotional well-being