Pilates Manager, New York City

Job Description

The Pilates Manager serves as the department’s business leader. This person creates and supports team culture to drive operational excellence and deliver a superior member experience. Pilates Managers are goal-oriented, results-driven, eager to interact with members, and excited to develop and manage a team of high-performing talent. Other duties not listed here may be assigned as necessary to ensure proper department operations.

Operational Management

• Strive to achieve monthly and annual department financial goals
• Ensure the quality delivered through complimentary and paid Pilates services results in continued Pilates engagement
• Attend weekly club management meetings and monthly meetings with Pilates Instructors
• Collaborate with Membership Advisors to offer Pilates business
• Organize and participate in club special events
• Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities

Leader of Team Culture

• Collaborate with all departments of the club to achieve interdepartmental synergy
• Facilitate team meetings to create a positive team culture and promote continuous growth and development
• Behavior and performance management of Pilates instructors to maintain a high-quality team that upholds the brand standards and expectations of their role
• Build and manage one’s own Pilates business while coaching and supporting the team to do the same
• Active hiring partner and participant in the interview process
• Responsible for providing an excellent candidate experience by efficiently scheduling interviews and making hiring decisions
• Proactively assess and communicate staffing needs to achieve monthly and annual hiring goals
• Lead the operational and sales components of new-hire onboarding

Learning & Development

• Training and developing of new and existing Pilates Instructors to build and maintain their businesses
• Share & promote our Pilates continuing education workshops
• Opportunity to participate in the Equinox Pilates Education Program

Qualifications

• Position Requirements:
• Certified on all Pilates apparatus and have completed a Comprehensive Pilates Teacher training program with a minimum of 400 hours
• Aspire to drive a business and achieve financial goals
• Demonstrates professionalism to all employees and members
• Ability to create team accountability through structured timelines and required documentation
• Ability to manage a high volume of inbound communication and respond in a timely manner
• Strong organizational and time management skills
• Verbal and written communication skills
• Demonstrated outgoing and collaborative social skills with a strong desire to interact with members, clients, and staff
• Preferred Qualifications:
• Demonstrated successful leadership ability in an educational, fitness, or management setting
• Previous experience in providing a high caliber of customer service
• Previous sales experience with a specific focus on attracting new clients and retention

Pay Transparency

$66,300; Plus ability to conduct sessions and earn bonus and commissions

Additional Information

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

Equinox is an equal opportunity employer.