Pier Agent @ Flynn Cruiseport Terminal

About the role

SMS International Shore Operations is seeking part-time individuals to work in a fun, fast-paced environment at the Port of Boston. Part-time positions are available, with weekend availability required.

Responsibilities

• Guide the flow of traffic throughout the terminal, including secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly.
• Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Aids guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival.
• Ensures required information is accurately processed and/or paperwork is completed.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Performs other job-related duties as assigned.

Requirements

• High School Diploma or equivalent.
• Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.
• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer-based functions.
• Good organizational and customer service skills.
• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
• Required to be available on weekends, after hours, and on short notice, as requested by management.

Qualifications

• Strong computer/tablet skills preferred.
• TWIC cards are required to work but not at time of interview.
• TWIC reimbursement.

Skills

• English communication skills.
• Practical computer skills.
• Organizational and customer service skills.
• Ability to work in a fast-paced, multi-tasked environment.

Benefits

• Fun servicing Holland Cruises and Princess Cruise Lines.
• Part Time position.
• Weekend availability is required.
• Pay rate of $20.00 per hour.

Pay

• $20.00 per hour.

Schedule

• Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
• Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.
• Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.
• Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
• Flexibility to work hours ranging from 5:00am – 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned.