Pier Agent @ Philadelphia Port

Basic Purpose

This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.

Job Duties & Responsibilities

· Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly. · Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests. · Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation. · Assists guests with locating luggage and completing lost luggage forms, when necessary. · Reviews and verifies validity of all travel documents presented by guests for check-in. · Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed. · Provides guests with stateroom keys and pertinent boarding information, according to department manual and training. · Performs other job related duties as assigned.

Qualifications

- High School Diploma or equivalent. - Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry. - Demonstrated ability to communicate in English, sufficient to provide information and answer general questions. - Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions. - Good organizational and customer service skills. - Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups. - Required to be available on weekends, after hours, and on short notice, as requested by management.

Skills

- Strong computer/tablet skills preferred. - TWIC cards are required to work but not at time of Interview. - TWIC reimbursement.

Pay & Schedule

- Pay rate of $18.50 per hour. - Work schedule: Thursday and weekend availability is required!