Piano Technician I

Position Summary

Reporting to the Director for Piano and Keyboard Services, the Piano Technician I plays a vital role in keeping Berklee's Boston campus sounding its absolute best. Driven by Berklee's student-centered mission, this role delivers specialized acoustic piano and keyboard services across teaching studios, classrooms, ensemble rooms, and practice spaces. Berklee thrives on innovation, creativity, and work-life balance, offering an environment where employees can pursue excellence while feeling supported and valued.

Key Responsibilities

• Technical Maintenance & Repair: Execute tuning, voicing, regulation, action refurbishing, and preventative maintenance for acoustic pianos. Assist with digital piano and keyboard maintenance. Install and maintain climate control systems and supervise instrument moves.
• Student & Faculty Support: Consult with faculty, staff, and students to troubleshoot instrument issues and provide tailored technical solutions. Maintain instruments in top performance condition across campus spaces.
• Cross-Department Collaboration: Partner with Concert Operations, Academic Affairs, Music Production & Engineering, and other divisions to support campus events and daily academic needs.
• Data & Operations Management: Maintain accurate daily work logs and coordinate schedules—including occasional nights or weekends—to meet critical academic deadlines.
• Professional Growth: Stay informed on emerging music and keyboard technologies, maintain certifications, and participate in ongoing technical and interpersonal training.

Qualifications

• Demonstrated experience as a piano technician (Bachelor's degree preferred).
• Piano Technicians Guild Associate Piano Technician Certification preferred.
• Solid understanding of music, musical terms, and notation.
• Familiarity with electronic tuning software (e.g., Reyburn, Sanderson, TuneLab, Piano Analyzer) and Apple administrative software.
• Excellent interpersonal and customer service skills, with a track record of timely problem resolution under deadline pressure.
• Ability to work autonomously while fostering a collaborative, supportive workplace culture.

Benefits

• Exceptional health and dental plans
• 403(b) retirement system with matching institutional contributions
• Tuition benefits for you and your family
• Extensive paid time off alongside observed holidays and a paid winter break

Pay

$23.00 to $33.00 per hour; dependent on relevant experience and education.