PIA P&C Service Associate (Tier II)

Responsibilities

• Manage day-to-day policy service tasks by reviewing requests, updating records, and coordinating next steps with accuracy and urgency.
• Handle inbound and outbound calls to assist with service inquiries, provide updates, and gather missing information needed to complete work.
• Use internal computer systems, external websites, and partner platforms to process transactions and maintain current account information.
• Monitor work queues and planning schedules to keep assignments moving efficiently and within expected timeframes.
• Communicate with insurance carriers and business partners to resolve discrepancies, clarify policy details, and address outstanding deficiencies.
• Document all interactions, service activity, and follow-up actions clearly to support visibility and continuity across the team.
• Review submissions and account records for completeness, escalating exceptions or unresolved issues when additional support is needed.
• Contribute to service process consistency by following established procedures and adapting to updates in systems or workflow requirements.

Requirements

• Strong verbal and written communication skills with the ability to interact professionally with customers, partners, and carriers.
• Experience managing multiple priorities while maintaining accuracy in a structured, service-focused environment.
• Comfort handling both inbound and outbound calls as part of daily responsibilities.
• Proficiency using computer systems, web-based tools, and multiple applications at the same time.
• Ability to identify missing information, track deficiencies, and follow through to resolution.
• Familiarity with insurance carrier interactions or property and casualty service support is preferred.
• Exposure to platforms such as Paychex or About Time is helpful.
• Ability to remain seated and work at a computer for prolonged periods as required by the role.

Qualifications

The ideal candidate will have a strong background in insurance service operations, with experience in managing policy service tasks, handling customer inquiries, and communicating with insurance carriers and partners. A bachelor's degree in a related field is preferred, but not required.

Skills

• Excellent communication skills
• Attention to detail
• Organizational skills
• Computer proficiency
• Customer service orientation

Benefits

TalentMatch® Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Pay

The pay range for this position is $20.00 to $25.00 per hour, depending on experience and qualifications.

Schedule

This is a long-term contract opportunity with flexible scheduling options to accommodate your needs.