PI Technician
About the role
As a Product Introduction (PI) Technician, you'll work closely with teams across the business and be responsible for troubleshooting Alstom products at customer sites to ensure their availability. You will also provide technical expertise to subcontractors, warranty support teams, project team members, and coach less experienced field operators.
Responsibilities
- Complying and enforcing Alstom & customer EHS policies and rules as well as relevant PI processes on customer site
- Troubleshooting including investigation and repair during PI period as well as Pre-warranty & Commissioning including investigation and repairs
- Carry out Fleet check activities
- Reporting any deviation in the Failure Management database
- Support specific technical investigations by Engineering or internal or external Supplier
- Work in collaboration with TSSSA engineering team
- Ensure good information flow within Troubleshooting and Customer Site Warranty team (shift change) (if applicable)
- Support helpdesk activities when required
- Implement Field Modifications (FM) when required
- Contribute to Return of Experience, recommendations on appropriate preventative and corrective actions, and suggestions for product enhancements
- Provide feedback to PI management regarding customer satisfaction, product performance
Requirements
- Above all, an appetite to learn, either mechanical or electrical aptitude, a motivation to discover root cause on their own (conducting necessary documentation review/research), and a collaborative attitude to ask for help and work amongst a strong team
- Effective communication, including communicating with other recipients who don't have the same perspective/needs as our own
- Flexibility to the work environment with Agility as a core working value, including occasional (~every 2 months) business travel with as little as 1 week notice (2-4 day trips), changing the daily activity plan to accommodate other stakeholders and the environment
Qualifications
- DEGREE OR PASSION combined with relevant experience in mechanical, electrical/electronics and IT fields
- Internal EHS training
- English (Fluent)
Experience
- Several years (+2) of technical experience, mechanical or electrical / electronics applications
- Field Experience
- Structured and organized with hands-on approach
- Strong supporter of teamwork with good communication skills
- Excellent problem-solving skills
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$30-$37 per hour
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