Physician Scheduling Coordinator - Peds Hemotology / Bridge Clinic

About the Role

This position is responsible for coordinating outpatient and/or facility physician and advanced clinical practitioner (ACP) schedules and templates for medical group practices while troubleshooting physician scheduling issues on a daily basis. The role provides quality coordination of provider templates, patient scheduling, knowledge of services, visit preparations, accurate patient instructions, and customer service to patients and physicians.

Schedule

Split schedule: Monday and Friday at Peds Specialty, and Tuesday through Thursday at the Bridge Clinic.

Responsibilities

• Serve as the communication link between the engagement center, clinical staff, referring physicians, providers, and patients to ensure schedules are appropriately structured and utilized daily.
• Produce and maintain physician schedules based on daily needs and utilization.
• Facilitate vacations or scheduling changes on physician schedules.
• Assist with hospital transfers, arranging care with case managers, and providing financial resource information.
• Answer questions related to scheduled appointments and provide patient estimates for services.
• Ensure appropriate documentation is submitted for authorization of services.
• Train clinical staff and engagement center staff on department-specific templates and visits/procedures.

This position does not provide patient care.

Requirements

• Working-level knowledge of the English language, including reading, writing, and speaking English.
• 2-3 years of experience in a clinical setting.
• Minimum of two years of experience in scheduling and authorization of insurance.
• Minimum of two years in a specialty practice is preferred.

Preferred Qualifications

• Bachelor of Arts or Bachelor of Science in Healthcare.
• Knowledge of medical terminology.
• Background in healthcare billing.

Skills

• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements, access online forms and policies, and complete online benefits enrollment.