Physician Scheduler

About the Role

The Physician Scheduler will coordinate a variety of operational support services, providing assistance to Physician Advisors, clients, and the management team while handling daily office needs and general administrative tasks.

Responsibilities

• Schedule peer-to-peer (concurrent denial) calls with medical insurance payers and Physician Advisors.
• Update payer contact activity and scheduling status within the Physician Advisory Portal.
• Maintain client, Physician Advisor, and contact records across internal systems.
• Coordinate communication between Physician Advisors, payers, and clients via phone, email, and virtual meetings.
• Support the onboarding of new Physician Advisors, including documentation, equipment coordination, training logistics, and follow-up.
• Assist with the development and documentation of standardized processes and procedures.
• Provide operational support to remote Physician Advisors, including EMR access setup, maintenance, and troubleshooting.
• Serve as a point of contact for internal and external stakeholders, supporting data collection, reporting, and special projects.
• Present updates and information during team meetings as needed.
• Manage incoming calls, correspondence, mail, and other administrative communications.
• Process and resolve returned or undeliverable mail within client systems.
• Coordinate calendar management and expense reporting for Physician Advisory leadership.
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1-2 years of administrative experience required.
• 1-2 years of medical terminology knowledge required.
• Knowledge of healthcare administration a plus.
• Knowledge of Electronic Medical Record (EMR) systems is a plus.
• Proficiency in Microsoft Office Suite.
• Adept at using standard computer hardware, email, and internet resources.
• Strong interpersonal skills and ability to communicate well at all levels of the organization.
• Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-oriented approach.
• Excellent written and verbal communication skills.
• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Working Conditions

• Occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computers, peripherals, and telephones; extend arms; kneel; talk and hear.
• The noise level in the work environment is usually minimal.
• Must be able to follow directions, collaborate with others, and handle stress.