Physician's Office Receptionist/CNA

About the role

The Physicians' Office Receptionist/CNA serves as both the front office representative and a clinical support team member for Hopedale Medical Complex's Medical Arts and Satellite Offices.

Responsibilities

• Open and prepare the office for daily patient operations.
• Greet patients professionally and verify demographic, insurance, and registration information.
• Answer incoming telephone calls, schedule appointments, route calls, and accurately document messages.
• Schedule appointments according to provider availability and office protocols.
• Collect copayments and other patient payments at the time of service.
• Schedule follow-up appointments and provide appointment reminders.
• Complete laboratory, imaging, and outpatient service requisitions.
• Review encounter forms for completeness and verify diagnosis and procedure coding prior to submission.
• Maintain provider schedules and coordinate consulting physician appointments.
• Order and restock office supplies.
• Perform daily opening and closing procedures.
• Perform other administrative duties as assigned.

Clinical Responsibilities

• Prepare visit paperwork and ensure required documentation is available prior to patient appointments.
• Escort patients to examination rooms while maintaining privacy and HIPAA compliance.
• Obtain and document vital signs, patient history, medication lists, allergies, and chief complaints.
• Absorb and assist physicians and nursing staff during examinations and office procedures.
• Prepare examination rooms and maintain appropriate equipment and supplies.
• Complete clinical documentation accurately and promptly within the electronic medical record.
• Prepare laboratory and diagnostic imaging requisitions accurately.
• Provide patient education and reinforce physician instructions regarding medications, treatments, and follow-up care.
• Notify patients of physician-reviewed test results and instructions in accordance with office protocols.
• Schedule referrals to specialists and ancillary services as directed.
• Assist with filing, scanning, and maintaining medical records.
• Absorb and assist consulting specialists and their clinical staff during specialty clinics.

Requirements

• High school diploma or equivalent required.
• Current Certified Nursing Assistant (CNA) certification, Medical Assistant certification, or equivalent clinical training preferred, depending on position requirements.
• Current Basic Life Support (BLS/CPR) certification or ability to obtain upon hire.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and electronic medical record systems.
• Knowledge of medical terminology required; familiarity with ICD-10 and CPT coding preferred.
• Venipuncture experience preferred.
• Ability and willingness to work at Medical Arts and all Satellite Office locations.
• Availability to work Saturday mornings as scheduled.