Physician Quality Program Manager

About the role

The Program Manager – Physician Quality provides organization-wide leadership, coordination, and subject-matter expertise for physician and advanced practice provider (APP) professionalism and wellness programs, peer review, professional practice evaluation, and related provider quality processes.

This role leads the implementation, management, and oversight of the physician and APP professionalism program, while also supporting physician and APP wellness, quality, and performance improvement initiatives across Mercy. The Program Manager partners with physician leaders, medical staff leadership, hospital executives, quality and patient safety teams, and other key stakeholders to promote and improve provider performance, professionalism, and high-quality care.

This position performs duties consistent with Mercy’s mission, vision, values, and Mercy Service Standards.

Responsibilities

• Lead organization-wide physician and APP professionalism and wellness programs.
• Coordinate and provide subject-matter expertise for peer review and professional practice evaluation processes.
• Support quality and performance improvement initiatives for physicians and APPs.
• Collaborate with physician leaders, medical staff, hospital executives, and quality/patient safety teams.
• Promote high-quality care and continuous improvement in provider performance.

Requirements

• Bachelor’s degree in clinical healthcare, health sciences, healthcare administration, or related field.
• Seven (7) or more years of clinical healthcare, healthcare quality, patient safety, medical staff, or related experience.
• Five (5) or more years working directly with physicians and/or physician leadership.

Qualifications

• Preferred Education: Master’s degree.
• Preferred Experience: Supporting physician professionalism, peer review, clinical/professional practice evaluations, physician quality, or patient safety.
• Preferred Licensure: Nursing or other clinical licensure.
• Healthcare quality or patient safety certification, or willingness to obtain one within one year of hire (e.g., Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality & Management (HCQM)).

Skills

• Leadership
• Communication
• Critical Thinking
• Collaboration
• Emotional Intelligence
• Adaptability
• EMR Technology
• Microsoft Office

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.