Physician Practice Team Lead - Primary Care

Inova is Northern Virginia’s leading nonprofit healthcare provider, recognized nationally for safety, quality, and patient experience. Our team members drive our success, and we support them with professional development, best-in-class facilities, and a commitment to shaping a compassionate future for healthcare.

About the role

We are seeking a dedicated Physician Practice Team Lead to support the Primary Care Team in Leesburg. This position involves rotating between our two locations: Leesburg Primary Care (51 Catoctin Cir NE, Leesburg, VA 20176) and Purcellville Primary Care (711 E Main St, Purcellville, VA 20132).

Responsibilities

• Lead practice staff in a professional and competent manner, motivating and mentoring to promote efficiency, enhance morale, retain competent staff, and provide a positive working environment.
• Screen and conduct initial staff interviews per management guidelines.
• Provide effective communication linkages through telecommunications and/or internet-based technologies to ensure patient access, service, and operational coordination.
• Complete assignments and projects within deadlines with minimal supervision, displaying attention to detail and organized approach.
• Partner with related departments (e.g., Physician Billing, Patient Financial Services, Medical Records) to identify opportunities for financial improvement.
• Optimize operations by assessing and managing practice infrastructure per Imaging (IMG) and practice guidelines in collaboration with IMG leadership.
• Provide new team members with process orientation and software training.
• Track and monitor team member time/attendance and approve timesheets.
• Monitor patient volumes, patient access, and level of patient services to ensure patient satisfaction.
• Collaborate and support regulatory compliance, including credentialing of professional/licensed staff, Medicare regulations, and all payor regulations.
• Ensure compliance with government and contract regulations, completing all necessary compliance training annually.
• Enforce safeguards against fraud and abuse, maintaining records of credentials for professional/licensed staff.
• Oversee and monitor front-end Revenue Cycle functions (e.g., insurance verification, registration, co-pay collection, charge entry) to ensure compliance with sound accounting practices.
• Participate in strategic planning, cost reduction, and revenue enhancement activities.
• Organize clinic operations to maximize efficiency and effectiveness, minimizing patient wait times while monitoring physician productivity.
• Demonstrate troubleshooting and problem-resolution skills related to practice processes and workflow.
• Ensure offices are appropriately staffed by working with leadership on recruitment, hiring, orientation, discipline, and evaluation of all office staff.
• Oversee and assist team members in assigned functional areas, ensuring key deliverables and quality standards are met, and escalate issues to senior leaders as needed.
• Perform additional duties as assigned.

Requirements

• Associate Degree in Health Care Administration or an additional two years of relevant experience in lieu of a degree.
• Three years of experience in a physician practice setting.
• Must thrive in a teamwork and collaborative environment.

Preferred Qualifications

• Experience in primary care.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM.

Benefits

• Committed to Team Member Health: Medical, dental, and vision coverage, plus a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance: Up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: 25 mental health coaching or therapy sessions per year for team members, their spouses/partners, and children, at no cost.
• Work/Life Balance: Paid time off, paid parental leave, and flexible work schedules.